Cosmeutic is committed to delivering your skincare, cosmetic, and personal care products safely, securely, and swiftly.
1. Order Processing Timelines
Orders are packed and processed within 1–3 business days following payment confirmation (excluding weekends and public holidays). You will receive an automated dispatch notice with live tracking info as soon as your parcel ships.
2. Shipping Options & Delivery Times
We partner with top-tier courier networks to guarantee secure transport:
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Standard Delivery: 4–7 business days (shipping costs are calculated at checkout based on package weight and destination).
3. Tracking Your Order
You can track your parcel's progress using the tracking link in your confirmation email or by logging into your account dashboard.
4. International Delivery & Import Duties
Orders shipped internationally may incur local customs duties, taxes, or handling fees set by the destination country. These extra charges are the sole responsibility of the customer.
5. Delayed or Lost Shipments
If your parcel has exceeded its estimated arrival date or shows "delivered" but has not arrived, please alert our support team within 7 days. We will immediately initiate an investigation with the courier.
6. Delivery Address Accuracy
Please verify your address, unit number, and contact details during checkout. Cosmeutic is not liable for lost or delayed shipments resulting from address input errors. Re-shipment charges will apply for returned parcels.
7. Multiple Package Shipments
To ensure delicate items ship as quickly as possible, orders with multiple products may occasionally ship from separate distribution hubs in multiple packages.
8. Contact Information
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Email: support@cosmeutic.com
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Phone: +1 (720) 796 3344
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Address: 1500 N Grant ST STE R Denver, CO, 80203