At Cosmeutic, your satisfaction with every beauty, grooming, and personal care item is our goal. If a product arrives damaged or fails to meet your expectations, our transparent return and replacement process ensures a smooth resolution.
1. 14-Day Request Window
We provide a 14-day window for returns and replacements. You have 14 days from your order’s recorded delivery date to request a product exchange, replacement, or refund.
2. Conditions for Return or Replacement
To maintain health and hygiene standards, items must meet the following guidelines:
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Products must remain unopened, unused, unwashed, and sealed in their original retail packaging.
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Safety seals, outer boxes, and accompanying accessories must be completely intact.
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A valid order receipt or proof of purchase must accompany your request.
3. Submitting a Return or Replacement Claim
To start your request, please email our support team directly:
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Email: support@cosmeutic.com
Include the following in your message:
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Your order confirmation number.
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Indicate whether you are requesting a refund or an item replacement.
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The reason for your request, alongside clear photos if the product was damaged during shipping or contains a manufacturing defect.
Once reviewed and authorized, our team will provide return instructions and the official return warehouse address. Important: Unapproved packages sent back without prior authorization cannot be accepted.
4. Shipping Costs & Restocking Charges
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Standard Returns: Unless an item is proven damaged or incorrect, customers are responsible for return postage and shipping charges.
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Damaged or Incorrect Items: If you receive a broken, defective, or wrong item, Cosmeutic will cover all return shipping fees and provide a prepaid shipping label.
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Restocking Fees: Approved returns requested within the 14-day limit carry zero restocking fees. Late requests may be rejected or incur a restocking fee up to 15%.
5. Non-Returnable Personal Care Goods
Due to health, safety, and sanitary regulations, the following items are non-returnable once unsealed or opened:
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Opened makeup, skincare, and cosmetics
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Unsealed lip care, ear care, oral care, and personal grooming tools
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Opened baby and kids personal care items
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Clearance markdowns and gift cards
6. Processing Refunds & Replacements
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Replacements: Upon receiving and verifying your damaged item, a replacement shipment will be processed immediately.
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Refunds: Approved refunds are credited back to your original payment card within 10 to 15 business days, depending on your card issuer's timeline.
7. Support Contact
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Email: support@cosmeutic.com
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Phone: +1 (720) 796 3344
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Address: 1500 N Grant ST STE R Denver, CO, 80203